Privacy Policy

Last updated: 18 August 2026

Atios AG, Obere Postmatte 19, 6462 Seedorf, Switzerland, is the controller for the personal data described here. Reach us at support@atios.ch. This policy covers atios.ch, our online shop, and the Atios devices you install.

We never sell your personal data, and we never pass it on for anyone else's marketing. If a service provider or an advertising platform receives data, we name it below.

1. When you buy from us

Our shop runs on Shopify. When you place an order, we collect your name, billing and delivery address, email address, phone number and what you ordered. Payment card details go to the payment provider, never to us. Shopify processes this data on our behalf under a data processing agreement.

Purpose: to fulfil your order and answer your questions. Legal basis: performance of a contract. Retention: for the life of the order, then for as long as commercial and tax law require.

2. When you visit atios.ch

We use Google Analytics, Google Ads and the Meta pixel. These services set cookies and receive your IP address, the pages you open and how you interact with them. Google and Meta act as independent controllers for that data, and they may process it outside Switzerland and the EU, including in the United States. You can withdraw your consent at any time in the cookie settings, and you can block cookies in your browser.

Purpose: to understand how the site is used and to measure our advertising. Legal basis: your consent. Retention: as set by each service.

3. When you own an Atios device

Once you own a device, we keep a copy of your customer record from the shop on our own servers: the same name, address and contact details, and what you bought. This lets us tie a serial number to its owner.

Purpose: to support the device, honour the warranty, and send the right firmware to it. Legal basis: performance of a contract, and our legitimate interest in supporting a device over its lifetime. Retention: for as long as you own the device, then for the periods commercial and tax law require.

4. What your device reports

Devices send us diagnostic data. Most of it exists so that atios.ch/setup can find your device on your network when you set it up. It covers the serial number, the firmware and hardware the device is running, its local IP address, and technical readings such as uptime, memory and restart reasons. The exact fields change as the firmware develops, and you can see them for yourself rather than take our word for it: every device serves the same data at http://<device-ip>/metrics on your local network. Our servers also see the public IP address your device connects from, the way every internet server sees the address of every visitor.

Matter and HomeKit are secure, end-to-end encrypted standards. Thanks to them, your usage data stays inside your network: what you switch, when you are at home, and how you use your installation. There is a trade-off here. Setup is meant to work without configuration, and this reporting is what makes that possible. If you want your device to report less, debug mode and internet access are both under your control.

Devices send this when they check for a firmware update, when they start up, and once every 24 hours. If you turn on debug mode in the device web interface, the device sends it once an hour until you turn debug mode off. If you block a device from the internet, it keeps working on your local network, but it will not receive firmware updates.

Purpose: to find your device during setup at atios.ch/setup, to deliver the right firmware to the right device, to notice problems such as unexpected restarts or memory leaks, and to recognise which circuit board revision a device has. Legal basis: our legitimate interest in a product that works and can be supported. Retention: three months, then overwritten.

We store this data on servers inside Europe that Atios owns and manages in full, together with the customer record described in section 3. Only Atios C-level has access, and we never pass the data on.

5. Who receives your data

Shopify runs the shop as our processor. Google and Meta receive the website measurement and advertising data described in section 2. Shipping and payment providers receive what an order requires, and authorities receive what the law requires. No one else receives your personal data.

6. Changes